Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website wingsnobkitchen.click, place an order, or interact with our services in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Wing Snob operates as a food business based in the United States. We take your privacy seriously and comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices in commerce.

1. Who We Are

Wing Snob is a food service business operating through the website wingsnobkitchen.click. We provide customers with the ability to browse our menu, place orders, and interact with our brand online and in person.

For all privacy-related inquiries, complaints, or requests, please contact us using the information provided above or in the "Contact Us" section at the end of this policy.

2. Information We Collect

We collect several types of information in connection with your use of our website and services. This information is collected directly from you, automatically through your device, or from third-party partners.

2.1 Personal Information You Provide to Us

When you interact with Wing Snob — whether to place an order, create an account, subscribe to marketing communications, or contact us — you may provide us with the following categories of personal information:

• Identity Information: Your first and last name.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Account Credentials: Username, password, and security questions if you register an account.
• Order and Transaction Information: Details of food items ordered, order history, special dietary requests or instructions, and purchase amount.
• Payment Information: Credit or debit card details, billing address, and other financial information needed to process your payment. Note: Full payment card data is processed securely by our third-party payment processors and is not stored on our servers in unencrypted form.
• Communications: Any messages, feedback, reviews, or inquiries you send to us via email, contact forms, or customer service channels.
• Preferences: Dietary preferences, favorite menu items, saved delivery addresses, and promotional preferences.

2.2 Information Collected Automatically

When you access or use our website, we automatically collect certain technical and usage data, including:

• Device Information: IP address, device type, operating system, browser type and version, and unique device identifiers.
• Usage Data: Pages viewed, links clicked, time spent on pages, referral URLs, and navigation paths through our site.
• Location Data: Approximate geographic location derived from your IP address, or precise location if you grant permission through your device.
• Log Data: Server logs that record technical details about your access requests, including date, time, and the specific pages accessed.
• Cookie and Tracking Data: Information gathered through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 7 for more details on our cookie practices.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Delivery Partners: If you order through a third-party food delivery platform, we may receive order details and contact information from that partner.
• Social Media Platforms: If you connect with us through social media or use social login features, we may receive information from platforms such as Facebook, Instagram, or Google.
• Analytics Providers: We use third-party analytics tools (such as Google Analytics) that may provide us with aggregated or de-identified data about how users interact with our website.
• Payment Processors: Our payment processors may confirm payment success, failure, or fraud alerts.
• Marketing Partners: We may receive information from advertising or marketing partners to help us understand the effectiveness of our campaigns.

3. How We Use Your Information

Wing Snob uses the information we collect for a variety of legitimate business purposes. Below, we describe the primary ways we use your personal information:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and transactions.
• To manage your account and provide you with order confirmations and receipts.
• To coordinate delivery or pickup logistics.
• To respond to customer service inquiries, complaints, or requests.
• To send transactional messages such as order updates, estimated delivery times, and payment confirmations.

3.2 Website Operation and Improvement

• To operate, maintain, and improve our website and online ordering platform.
• To monitor website performance, detect technical issues, and fix bugs.
• To personalize your experience on our website, including remembering your preferences and saved addresses.
• To develop new features, products, and services based on user feedback and behavior.

3.3 Analytics and Business Intelligence

• To analyze trends in how customers use our website and order our food.
• To understand customer preferences and popular menu items.
• To measure the effectiveness of our marketing campaigns and promotional offers.
• To generate internal reports and business insights that help us run our food business more effectively.

3.4 Marketing and Communications

• To send you promotional emails, special offers, newsletters, and marketing materials — but only where you have opted in or where permitted by applicable law.
• To notify you about new menu items, seasonal specials, loyalty rewards, and promotional events.
• To serve you targeted advertisements on third-party platforms based on your interests and interactions with our website.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

• To comply with applicable federal and state laws and regulations.
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To enforce our Terms of Service and other legal agreements.
• To respond to lawful requests from government authorities, courts, and law enforcement agencies.
• To protect the rights, property, and safety of Wing Snob, our customers, and the public.

4. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. However, we do share your information in limited circumstances as described below:

4.1 Service Providers and Vendors

We share personal information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: To securely process credit card and debit card payments.
• Delivery Partners: To coordinate and fulfill food delivery services.
• Email and Communication Platforms: To send transactional and marketing messages.
• Cloud Hosting Providers: To store and manage our website data and systems.
• Analytics Providers: To help us understand website usage patterns and optimize performance.
• Customer Support Tools: To manage and respond to customer inquiries efficiently.

All service providers are contractually required to use your personal information only as necessary to perform services on our behalf and to implement appropriate security measures.

4.2 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, sale of assets, reorganization, bankruptcy, or similar corporate transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or a prominent notice on our website before any such transfer occurs and before your personal information becomes subject to a materially different privacy policy.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Wing Snob.
• Prevent or investigate possible wrongdoing or fraud in connection with our services.
• Protect the personal safety of users of our services or the general public.

4.4 With Your Consent

We may share your information with third parties in any other way if we have obtained your explicit consent to do so before sharing. You may withdraw your consent at any time by contacting us.

5. Data Security

Wing Snob takes the security of your personal information very seriously. We implement a range of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures We Use

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who need that information to perform their job functions.
• Payment Security: Payment card information is processed through PCI-DSS compliant payment processors. We do not store unencrypted full card numbers on our servers.
• Regular Audits: We conduct periodic reviews of our data collection, storage, and processing practices to assess and improve security.
• Employee Training: Our team members are trained on data protection principles and our internal security policies.
• Secure Infrastructure: Our website is hosted on secure cloud infrastructure with firewall protections, intrusion detection systems, and regular security patches.

5.2 Limitations of Security

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable federal and state breach notification laws.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. Wing Snob respects these rights and has established processes to help you exercise them.

6.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (for example, we may be required to retain records for tax or legal compliance purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.

6.2 Additional Rights Under the CCPA/CPRA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights:

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, our purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected, subject to certain exemptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Wing Snob does not sell personal information as defined under the CCPA/CPRA. However, if we engage in any sharing of personal information for cross-context behavioral advertising, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide you a different level of quality, or suggest that you will receive a different price or quality of goods or services because you exercised your rights.

To submit a CCPA/CPRA request, please contact us at [email protected]. We will verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days as required by law.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: wingsnobkitchen.click

We may need to verify your identity before processing your request to protect your privacy and the security of your information. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits, remember your preferences, and provide a more personalized experience.

7.2 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the website to function properly. They enable core features such as secure login, shopping cart functionality, and page navigation. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use tools like Google Analytics for this purpose. The information gathered is aggregated and anonymous.
• Functional Cookies: These cookies allow the website to remember choices you make (such as your saved delivery address or preferred language) and provide enhanced features.
• Marketing and Advertising Cookies: These cookies are used to deliver relevant advertisements to you and to track the effectiveness of our advertising campaigns. They may track your browsing activity across different websites.

7.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Through your browser settings, you can choose to block or delete cookies. Note that blocking essential cookies may impact website functionality.
• You may opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
• You may opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at aboutads.info/choices.

For a more detailed explanation of the specific cookies we use, please refer to our Cookie Policy available on our website at wingsnobkitchen.click.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our internal data disposal procedures and applicable law.

9. Children's Privacy

Wing Snob does not direct its services to minors, and we do not knowingly collect, use, or disclose personal information from anyone under the age of 18. Our food ordering platform is designed for adult consumers, and by using our website, you confirm that you are at least 18 years of age.

If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us immediately at [email protected]. If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our systems.

In addition, we comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent.

10. International Data Transfers

Wing Snob is based in the United States. If you are accessing our website or services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States.

The data protection laws in the United States may differ from those in your country of residence. By using our website and providing us with your personal information, you consent to the transfer of your information to the United States and the processing of your information in the United States in accordance with this Privacy Policy.

Where required by applicable law, we will implement appropriate safeguards for cross-border data transfers, such as contractual clauses or other legally recognized mechanisms, to ensure that your personal information receives an adequate level of protection.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wing Snob. These may include food delivery platforms, social media sites, payment processors, or partner businesses.

This Privacy Policy applies only to information collected by Wing Snob through our website at wingsnobkitchen.click. We have no control over and assume no responsibility for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

12. FTC Compliance and Consumer Protection

Wing Snob operates in compliance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. We are committed to transparency in how we collect, use, and share your personal information, and we will never engage in practices that are designed to deceive or mislead our customers.

Our marketing communications are honest and not misleading. We clearly identify promotional content as such. We honor all opt-out requests promptly and do not use deceptive tactics to obtain personal information.

If you believe that Wing Snob has engaged in any unfair, deceptive, or fraudulent practices in connection with your personal information or our services, you have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

13. Filing Complaints with Data Protection Authorities

If you believe that your privacy rights have been violated and you are not satisfied with our response to your concern, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Federal Authorities

• Federal Trade Commission (FTC): The FTC is the primary federal consumer protection agency in the United States. You may file a complaint at www.ftc.gov/complaint or by calling 1-877-382-4357.

13.2 State-Level Authorities

• California Residents: If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's office at oag.ca.gov/privacy.
• Other States: Residents of other states may contact their respective state attorney general's office for guidance on filing privacy-related complaints.

We encourage you to contact us first so we can attempt to resolve your concern directly before you file a formal complaint.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website at wingsnobkitchen.click.
• Send you an email notification if we have your email address and the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy request, please include your name, the email address associated with your account (if applicable), and a clear description of your request or concern. This will help us identify you and process your request efficiently.

We aim to respond to all privacy-related inquiries within 30 days of receipt. For verifiable consumer requests under the CCPA/CPRA, we will respond within 45 days, with a possible extension of an additional 45 days when reasonably necessary, as permitted by law.