Refund Policy

At Wing Snob, customer satisfaction is at the heart of everything we do. We take pride in delivering fresh, high-quality food with every order. However, we understand that there may be occasions when an order does not meet your expectations. This Refund Policy outlines your rights and our procedures regarding refunds, exchanges, cancellations, and disputes. Please read this policy carefully before placing an order through our website at wingsnobkitchen.click.

1. General Overview

This Refund Policy applies to all purchases and orders placed through Wing Snob, whether via our website, phone, or any other ordering channel we operate. By placing an order with us, you agree to the terms outlined in this policy. Wing Snob reserves the right to update or modify this policy at any time without prior notice. Changes will be reflected on this page with an updated effective date.

Our refund and return practices are governed by applicable consumer protection laws in the United States, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, as well as any applicable state consumer protection statutes.

2. Eligibility Conditions for Refunds

Not every situation will automatically qualify for a refund. Wing Snob evaluates each refund request on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:

• Your order was incorrect — meaning items delivered or prepared were different from what you ordered.
• Your order contained a foreign object or was found to be unsafe or unfit for consumption.
• Your order was significantly delayed beyond the estimated delivery or pickup time communicated at the time of ordering, and the delay was caused by Wing Snob or its delivery partners.
• Your order arrived in a condition that made it inedible (e.g., food was severely undercooked, spoiled, or contaminated).
• You were charged for items that were not included in your order.
• A duplicate charge was applied to your payment method.
• Your order was never delivered and could not be located after reasonable attempts to resolve the issue.

Refund requests based solely on personal preference — such as disliking the taste, spice level, or flavor profile of a correctly prepared menu item — will not automatically qualify for a refund. However, we encourage you to contact us so we can find an appropriate resolution.

3. Timeframes for Refund Requests

Timing is critical when it comes to food-related refund requests. Due to the perishable nature of our products, we require that all refund requests be submitted within the following timeframes:

Requests submitted outside of these timeframes will be reviewed at the sole discretion of Wing Snob, and we cannot guarantee approval of late requests. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if there is an issue.

4. Non-Refundable Items and Situations

The following circumstances and items are generally not eligible for a refund:

• Orders that have been fully consumed or partially consumed beyond a reasonable amount for the purpose of identifying a defect.
• Refund requests based purely on change of mind after the order has been prepared and/or delivered.
• Customization errors caused by incorrect information provided by the customer at the time of ordering (e.g., selecting the wrong sauce, wrong quantity, or wrong item).
• Delivery delays caused by circumstances outside Wing Snob's control, including but not limited to severe weather, traffic accidents, natural disasters, or third-party delivery platform outages.
• Orders that were correctly prepared and delivered but were not picked up by the customer within a reasonable time for pickup orders.
• Promotional or complimentary items received as part of a deal, discount, or gift.
• Orders where the customer provided an incorrect delivery address resulting in failed delivery.
• Gift cards, promotional credits, or loyalty reward points.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps carefully:

1. Step 1 – Document the Issue: Before contacting us, take clear photographs of the food item(s) in question, including any packaging, labels, or receipts. This documentation will help us process your request more efficiently.
2. Step 2 – Contact Wing Snob: Reach out to our customer support team using any of the following methods:
   • Email: [email protected]
   • Website: wingsnobkitchen.click
3. Step 3 – Provide Order Details: When you contact us, please have the following information ready:
   • Your full name and contact information
   • Your order number or confirmation number
   • The date and time of your order
   • A description of the issue
   • Photographic evidence (if applicable)
   • Your preferred refund method (original payment method or store credit)
4. Step 4 – Review and Investigation: Our team will review your request and may follow up with additional questions. We aim to acknowledge all refund requests within 1 business day.
5. Step 5 – Resolution: Once your request has been reviewed and approved, we will notify you of the outcome and initiate the refund or offer an appropriate alternative remedy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times may vary depending on your original payment method. The following are estimated timeframes:

Please be aware that while Wing Snob initiates refunds promptly upon approval, the actual time for funds to appear in your account is dependent on your financial institution or payment provider. Wing Snob is not responsible for delays caused by banks or third-party payment processors.

7. Partial Refunds

In certain circumstances, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply in the following situations:

• Only specific items in a multi-item order were incorrect, missing, or unsatisfactory — a refund may be issued only for the affected items.
• The food quality issue affected only a portion of the order and the remainder was satisfactorily prepared.
• The order was delayed but still delivered within an acceptable timeframe, and a partial refund is offered as a goodwill gesture.
• A customer accepted a substitute item that was of lesser value than the originally ordered item.
• Promotional discounts or vouchers were applied to the order, and only the net amount paid by the customer qualifies for a refund.

The amount of a partial refund will be determined by Wing Snob based on a fair assessment of the issue reported. We will always communicate the reasoning behind a partial refund decision to the customer.

8. Exchange Policy

Due to the nature of freshly prepared food products, Wing Snob does not offer direct item-for-item exchanges in the traditional retail sense. However, we do offer the following remedies as alternatives in appropriate situations:

• Order Replacement: If your order was significantly wrong or contained a serious quality issue, we may offer to remake and resend your order at no additional charge, subject to operational availability.
• Store Credit: In lieu of a cash refund or order replacement, we may offer store credit equivalent to the value of the affected items, which can be applied to a future order.
• Complimentary Items: In some cases, Wing Snob may offer complimentary menu items as a goodwill gesture for minor issues that do not rise to the level of a full refund or replacement.

Exchange or replacement requests must be submitted within the same timeframes outlined in Section 3 of this policy. Replacements are subject to item availability and operating hours.

9. Cancellation Policy

Wing Snob begins preparing orders very quickly after they are placed in order to ensure freshness and timely delivery. As a result, our cancellation window is very limited.

9.1 Cancellations Before Preparation

If you need to cancel your order, you must do so within 5 minutes of placing the order and before kitchen preparation has begun. To cancel, contact us immediately via email at [email protected]. If your order has not yet entered preparation, we will issue a full refund to your original payment method.

9.2 Cancellations After Preparation Has Begun

Once your order has entered the preparation stage, cancellations are generally not accepted, and refunds will not be issued. This is due to the perishable nature of our food products and the operational resources already committed to your order.

9.3 Cancellations Due to Wing Snob

In rare circumstances, Wing Snob may need to cancel your order due to ingredient unavailability, operational issues, or other unforeseen circumstances. In such cases, you will receive a full refund to your original payment method and will be notified as soon as possible.

9.4 Delivery Cancellations

If a delivery order cannot be completed due to an incorrect or inaccessible address provided by the customer, and the order cannot be redirected, the order may be considered fulfilled and a refund will not be issued. If the delivery failure was caused by Wing Snob or its delivery partners, a full refund will be provided.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of a refund request or believe your concern has not been adequately addressed, Wing Snob provides the following dispute resolution process:

1. Internal Escalation: Contact our customer support team at [email protected] and request that your case be escalated to a senior team member or manager. Please reference your original refund request and include any additional supporting information.
2. Written Complaint: Submit a formal written complaint via email detailing the nature of your dispute, the resolution you are seeking, and any evidence supporting your claim. Our team will respond within 3 to 5 business days.
3. Chargeback or Payment Dispute: If you believe you have been charged incorrectly and Wing Snob has not resolved the matter to your satisfaction, you have the right to contact your bank or payment provider to initiate a chargeback under applicable consumer protection regulations. We recommend exhausting our internal dispute resolution process before initiating a chargeback, as we are committed to resolving issues directly with our customers.
4. FTC Complaint: As a consumer in the United States, you also have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov if you believe your consumer rights have been violated.
5. State Consumer Protection Agencies: Depending on your state of residence, you may also file a complaint with your state's consumer protection office or attorney general's office.

11. Third-Party Delivery Platforms

If you placed your order through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please note that refund and dispute processes may differ. In many cases, refunds for third-party platform orders must be requested directly through the respective platform's customer support channels, as those transactions are processed by the platform rather than directly by Wing Snob.

Wing Snob will cooperate fully with third-party platforms to resolve customer complaints but may have limited authority over refunds processed through those channels. We encourage customers to review the refund policies of any third-party platform used to place an order.

12. Food Safety and Health Concerns

If you believe that a Wing Snob product caused or contributed to a foodborne illness or other health concern, please contact us immediately. Your health and safety are our top priority. In addition to initiating a refund review, we may report the matter to the appropriate local health authorities in compliance with applicable food safety regulations.

Please preserve any remaining food items and packaging, as these may be needed for investigation purposes by Wing Snob or health authorities.

13. Policy Amendments

Wing Snob reserves the right to amend, modify, or update this Refund Policy at any time. Any changes will become effective upon posting to our website at wingsnobkitchen.click. Continued use of our services following any posted changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed of any updates.

14. Contact Information for Refund Requests

For all refund requests, cancellations, disputes, or general inquiries related to this policy, please contact Wing Snob using the following information:

Our customer support team is available during regular business hours. We strive to respond to all inquiries within 1 business day. For urgent food safety matters, please indicate the urgency in your subject line so we can prioritize your request accordingly.